FAQ

FAQ

1. You must register as a member of Friends Bookstore before you make purchases. Member registration is free of charge.
2. Upon logon, you can enjoy our exclusive shopping offers.
3. After completing the checkout process, we will send an "Order Confirmation" email to your registered email address.
4. Once an order is confirmed, no changes can be made. Please review your order carefully before making payment.
5. Currently, we accept credit card payment only.
6. After successful payment, you will receive a confirmation email to the email address you provided for reference.

A. Pickup at Friend Bookstore office
You can come to our office to pick up your order during office hours after receiving the "Pick-up Confirmation Email".
Address: 8/F, Fullerton Centre, 19 Hung To Road, Kwun Tong (Ngau Tau Kok MTR Station Exit B6)
Tel: (852) 2156 3960
Office hours: 9:00am - 5:30pm (Monday to Friday, Saturday and Sunday closed)

B. Self Pick-up at SF Stores / SF Lockers (*Hong Kong only)
You can choose to pick up your order at any SF Stores or SF Lockers. All shipment charges are paid by the recipients.

For details, please click the links below.
SF Stores:https://htm.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_store_address/
SF Lockers:https://htm.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_Locker/

C. Home delivery (*Hong Kong only)
For home delivery, we use "SF Express" by default, and the shipment charges are paid by the recipients.
For details, please click the links below:
Price:http://www.sf-express.com/HK/ZF/dynamic_function/price/
Range:http://www.sf-express.com/HK/ZF/dynamic_function/range/
*Please note that if the delivery address is in a remote area or residence, additional fees may be required. For details, please contact SF Express.

1. All goods are non-refundable. If the received product is defective, please call our customer service hotline 2156 3960 to apply for a replacement.
2. Items cannot be returned/refunded for non-quality reasons.
3. Once an order is confirmed, it cannot be cancelled.